LokalFlow is a digital service delivered instantly, so fees are generally non-refundable once a plan or credit pack has been activated. This page sets out exactly when we do refund, and how to cancel.
01Cancelling your subscription
- You can cancel at any time from the billing page in your dashboard, or by emailing hi@lokalflow.my.
- Cancelling stops the next renewal. Your Pro features stay on until the end of the period you have already paid for, then the account drops to the Free plan.
- We do not pro-rate. Cancelling mid-period does not refund the unused part.
- Your data is kept when you drop to Free — you keep your orders and products, within the Free plan limits.
02Free trial
New accounts get a free trial of the Pro features. Cancel before the trial ends and you are not charged. If you added a card at signup, the first charge is taken when the trial ends, on the interval you chose — we email you before that happens.
03When we do refund
We will refund in full in these situations, no argument:
- Duplicate charge — you were billed twice for the same period.
- Wrong plan charged — you were charged for a different interval or amount than the one you selected.
- Unused purchase within 7 days — you bought a subscription or a credit pack within the last 7 days, and you have not used any Pro-only feature or spent any of the credits.
- We couldn't deliver — a fault on our side stopped you using the service for a sustained period, and we couldn't fix it. We'll refund the affected period.
- Unauthorised charge — someone used your card without permission. Tell us and your bank straight away.
04When we don't refund
- You changed your mind after using the service, or stopped using it but forgot to cancel.
- Credits you have already spent — including on a generation whose result you didn't like. If a generation failed on our side, tell us and we'll restore the credits rather than refund them.
- Time already elapsed on a subscription period.
- WhatsApp restricting, limiting or banning your number. This is Meta's decision, not ours, and is covered in our Terms of Service.
- An account suspended or closed for breaching our terms.
- A payment gateway declining or freezing your own seller account.
Refunds to your own customers are not handled here. If a buyer wants money back for something they ordered from a business using LokalFlow, that is between the buyer and that business. LokalFlow never holds your customers' money — it goes straight from them to you.
05How to ask for a refund
- Email hi@lokalflow.my from the address on your account, or open a ticket from your dashboard.
- Tell us the date, the amount and what happened. A screenshot of the charge helps.
- We reply within 3 working days and, if approved, process the refund within 14 working days.
- Refunds go back to the original payment method. Your bank may take a few more days to show it.
Please talk to us before raising a chargeback with your bank — a chargeback freezes the account while it's investigated, and most issues are faster to fix directly.
06Your statutory rights
Nothing in this policy limits any right you have under the Consumer Protection Act 1999 or any other Malaysian law that cannot be excluded by agreement.
07Contact
Ofdast Network (Business Registration No. 002908949-X)
Email: hi@lokalflow.my