These terms are the agreement between you and Ofdast Network (Business Registration No. 002908949-X) (“LokalFlow”, “we”, “us”) when you create an account and use LokalFlow to take and manage orders. By signing up, you accept them. If you are using LokalFlow for a business, you confirm you are authorised to accept these terms for that business.
01What LokalFlow does
LokalFlow is software that helps a small business take orders and talk to its customers. Depending on your plan, it can give you an order page for your customers, read and sort the messages that arrive on your WhatsApp number, draft replies, record orders on a dashboard, and generate marketing copy and short videos using AI.
LokalFlow is a tool, not a shop and not a marketplace. Every sale is between you and your customer. We do not sell your products, hold your stock, deliver anything, or take a cut of your sales. We are not a party to any contract you make with a customer, and we are not responsible for the goods or services you supply, your prices, your delivery, or any dispute between you and a customer.
02Your account
- You must be at least 18 years old and able to enter into a contract under Malaysian law.
- Give us accurate details when you register, and keep them up to date. We may ask you to confirm your email address before some features work.
- You are responsible for everything that happens under your account. Keep your password to yourself, and tell us at hi@lokalflow.my straight away if you think someone else has got in.
- One account is for one business. Don't share a login with people outside your business.
03Connecting WhatsApp
LokalFlow lets you connect your own WhatsApp number so that customer messages and orders reach your dashboard. Read this section carefully before you connect.
- We are not WhatsApp, Meta, or affiliated with them in any way. WhatsApp is a trademark of Meta Platforms, Inc. Your use of WhatsApp stays governed by WhatsApp's own terms.
- You connect your number by scanning a pairing code, the same way you would link WhatsApp Web. You are choosing to link a third-party client to your own account, and you do so at your own risk.
- WhatsApp may restrict, rate-limit or ban a number it believes is automated, and this can happen even when you are using LokalFlow normally. We apply sending limits and delays to reduce the risk, but we cannot prevent it and we are not liable if your WhatsApp number is limited, suspended or banned. Do not connect a number you cannot afford to lose.
- Message delivery depends on WhatsApp, your phone and your internet connection. We cannot guarantee that any message is sent, delivered or received.
- Use a number that belongs to you or your business, and only message people who have contacted you or agreed to hear from you.
04Plans, trial and billing
Current plans, prices and what each one includes are published on our pricing and billing pages. Prices are in Malaysian Ringgit (MYR) and include any tax we are required to charge.
- Free plan. Free to use, with limits on the number of products and with LokalFlow branding shown on your order page.
- Trial. New accounts get a free trial of the Pro features for a limited period. When the trial ends, an account with no active subscription drops to the Free plan. Your data is kept; features above the Free limits stop working until you subscribe.
- Pro. Sold as a recurring subscription on the interval you choose at checkout. It renews automatically at the end of each period at the then-current price, until you cancel. Payments are handled by Stripe; we never see or store your full card number.
- Cancelling. You can cancel at any time. Cancellation stops the next renewal — it does not end the period you have already paid for, and your Pro features run until that period ends.
- Failed payments. If a renewal payment fails, we may retry it and may downgrade your account to the Free plan.
- Price changes. We may change prices. We will give you at least 30 days' notice by email before a change affects your renewal, and you can cancel before it takes effect.
05Credits
Some AI features — such as generating a video or a set of captions — consume credits. Your plan may include credits, and you can buy extra credit packs at the prices shown on the billing page.
- Credits are a prepaid allowance to use features inside LokalFlow. They are not money, have no cash value, and cannot be transferred, sold or exchanged for cash.
- Credits are deducted when a request is submitted to the AI provider. If a generation fails on our side, tell us and we will restore the credits. Credits are not restored because you dislike the result.
- Purchased credits stay on your account while your account is open. Unused credits are not refunded and are lost if your account is closed.
- We may change how many credits a feature costs when our own provider costs change. We will tell you before a change takes effect.
06Refunds and cancellation
Because LokalFlow is delivered instantly and used immediately, subscription fees and credit purchases are generally non-refundable. See our Refund and Cancellation Policy for the full position, including the situations where we do give a refund.
07Taking payment from your customers
LokalFlow can show your customers a DuitNow QR code, or create an online payment link on your own payment gateway account, so that they can pay you.
- Money goes directly from your customer to you. LokalFlow never holds, receives, collects or forwards your customers' money. We are not a payment service provider, a payment aggregator, a merchant acquirer or a money services business, and we do not require any licence or approval from Bank Negara Malaysia to provide this feature.
- To use online payments you connect your own account with the payment gateway. That relationship is between you and them, on their terms, and you are responsible for meeting their requirements, including any business registration or verification they ask for.
- You are responsible for issuing receipts, handling chargebacks and refunds to your customers, and for your own tax obligations on your sales.
- We show payment status on your dashboard as reported by the gateway. Treat it as a convenience, not as an accounting record — your gateway's own records are the authority.
08Your content and your customers
Everything you put into LokalFlow — your business details, product names and photos, prices, and your customers' orders and messages — stays yours. You give us permission to store, process and display it only so that we can run the service for you, and to make backups.
You are the data controller for your customers' personal data. We are your data processor. When a customer orders through your page or messages your number, that data is collected for your business. We only process it on your instructions and to provide the service. See section 8.1 and our Privacy Notice.
8.1 How we handle your customers' data
- We process your customers' personal data only to provide LokalFlow to you, to keep it secure, and where the law requires it. We do not sell it and we do not use it to build our own marketing lists.
- We keep reasonable security measures in place, and we require the suppliers we use to do the same.
- We will tell you without undue delay if we become aware of a personal data breach affecting your data, so that you can meet your own notification duties under the Personal Data Protection Act 2010.
- Some processing happens outside Malaysia because our AI, image and payment suppliers operate internationally. By using LokalFlow you instruct us to make those transfers. The suppliers are listed in our Privacy Notice.
- You can export or delete your data at any time, and we will delete or return it when you close your account, subject to the retention periods in the Privacy Notice.
- It is your job, not ours, to tell your own customers how you use their data and to have a lawful basis for doing so. You are responsible for complying with the Personal Data Protection Act 2010 as the data controller.
09AI-generated content
LokalFlow uses third-party AI models (currently Google's Gemini and Veo) to read messages, draft replies, work out what a customer has ordered, and generate marketing copy and short videos.
- AI gets things wrong. It can misread an order, pick the wrong quantity, invent a detail, or write something inaccurate. Check anything before you send it to a customer, and check every order before you fulfil it. We are not liable for losses caused by an AI misreading, a wrong total or an incorrect draft.
- Order totals are always recalculated from the prices you set. Never rely on a figure quoted inside a chat message alone.
- You are responsible for anything you publish that AI helped you make, including whether it is accurate, whether it complies with advertising rules, and whether it infringes anyone's rights.
- Generated images and videos may carry provider watermarking. Providers apply their own content restrictions, and a generation may be refused.
- Anything you type into an AI feature is sent to the provider for processing under their terms.
10Acceptable use
Don't use LokalFlow to:
- Sell anything illegal in Malaysia, or anything you need a licence for that you don't hold — including controlled medicines, unregistered health products, weapons, vapes or tobacco to minors, live animals in breach of the law, counterfeits, or stolen goods.
- Send bulk unsolicited messages, spam, or messages to people who never contacted you or agreed to hear from you.
- Impersonate someone else, or run a business you are not authorised to run.
- Make misleading claims about a product, including health or medical claims you can't support.
- Upload anything you don't have the rights to, or anything obscene, hateful, or harmful to children.
- Break, probe, overload or reverse-engineer the service, get around plan limits or rate limits, scrape it, or resell access to it without our written agreement.
- Run someone else's business on an account we gave you for yours.
11Custom subdomains
Pro accounts can request a subdomain of lokalflow.my for their order page. Subdomains are granted at our discretion, set up manually, and remain our property. We may refuse or withdraw a subdomain that is offensive, misleading, infringes a trademark, impersonates someone, or is no longer in use. If your account drops to the Free plan, your subdomain may stop working — your standard order link keeps working.
12Availability and support
We aim to keep LokalFlow running, but we don't promise it will be uninterrupted or error-free. We may take it down for maintenance, and parts of it depend on services we don't control (WhatsApp, our hosting, our AI and payment providers). There is no service level agreement.
Support is by email at hi@lokalflow.my or through the support page in your dashboard, in English or Bahasa Malaysia, during Malaysian business hours. We may add, change or remove features at any time; if we remove something significant from a paid plan, we will give you notice by email.
13Suspension and closing your account
- You can close your account at any time from your dashboard or by emailing us.
- We may suspend or close an account that breaks these terms, doesn't pay, or puts the service, other users or us at risk. Where it's reasonable to do so, we'll warn you first and give you a chance to fix it. For a serious breach we may act immediately.
- When an account closes, access stops and we delete or anonymise the data in it after the retention period set out in our Privacy Notice. Export anything you want to keep before you close your account.
- Closing an account does not entitle you to a refund of fees already paid, and does not cancel fees already due.
14Intellectual property
LokalFlow, its name, logo, design and software belong to us. These terms give you permission to use the service — they do not transfer any ownership. Don't copy, modify, distribute or create derivative works from the software, and don't use our name or logo without permission, except that Free plan users must keep the “Powered by LokalFlow” badge on their order page.
If you send us feedback or an idea, we may use it without owing you anything.
15Disclaimers
To the fullest extent the law allows, LokalFlow is provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will meet your requirements, that it will be uninterrupted or secure, that AI output will be accurate, or that messages will be delivered.
Nothing in these terms excludes any right you have under the Consumer Protection Act 1999 or any other law that cannot legally be excluded.
16Limitation of liability
To the fullest extent the law allows:
- We are not liable for lost profits, lost sales, lost or corrupted data, loss of goodwill, business interruption, or any indirect or consequential loss, even if we were told it might happen.
- We are not liable for anything caused by a third party we don't control, including WhatsApp restricting or banning your number, an AI provider's output, a payment gateway's decision, or a hosting or network failure.
- Our total liability to you for all claims in any 12-month period is limited to the fees you actually paid us in the 12 months before the claim arose — or RM100, whichever is higher.
17Indemnity
You agree to cover us against any claim, loss or cost (including reasonable legal fees) arising from your use of LokalFlow, the products or services you sell, your handling of your customers' data, anything you publish, or your breach of these terms or of any law.
18Changes to these terms
We may update these terms. If a change materially affects you, we'll email you or show a notice in your dashboard at least 14 days before it takes effect. Carrying on using LokalFlow after that means you accept the new terms. If you don't, cancel before they take effect.
19Governing law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute. Before starting proceedings, please email us — most things are quicker to fix directly.
If any part of these terms turns out to be unenforceable, the rest still applies.
20Contact us
Ofdast Network (Business Registration No. 002908949-X)
Email: hi@lokalflow.my
Web: lokalflow.my